Edgybees has created cutting-edge technology for augmented reality and high-speed platforms.

Our team includes alumni of Amazon Prime Air and Fire TV, and other world-renowned companies as well as startups that made real change and impact on our world at work and home.

If you’re passionate about augmented reality and the merging of real and virtual worlds, breaking barriers with new technologies, and working with a highly charged team, let’s talk!

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Engineering Services Manager

Washington DC · Full-time

About The Position

We're Edgybees, a startup on the fast track to bring Clarity, Accuracy, and Speed to Lifesaving Missions. We provide accurate geo-registration and augmented reality of aerial video in real-time, enabling defense, public safety, and critical infrastructure command centers to accomplish life-saving missions. We are growing fast and looking for enthusiastic team players.

If you would like to be part of shaping the future using cutting-edge technologies and be a member of a team that constantly breaks new grounds, then Edgybees is searching for you!

We are looking to hire an Engineering Services Manager to join our fast-growing team Customer Success team in Washington DC Metro area, (remote options considered) and make an impact!


What you will do:

  • Be the technical expert representing our product to our customers and partners
  • Be an advocate of the Customer in internal meetings and discussions
  • Direct and oversee all technical customer engagements in the US - from discovery to delivery
  • Build, mentor and lead our Customer Success Engineering team
  • Be in charge of Customer Success technical activities: installation, configuration, integration, training, and troubleshooting of our product and its associated ecosystem of technologies in customer installations and deployments (demos, production, poc integrations, experiments)
  • Collaborate closely with Product Management and R&D to ensure that all deployments delight our customers and we continuously infuse the experience and feedback into product improvements.
  • Support the company’s sales efforts through advanced demos, POCs, and industry experiments.

Requirements

  • U.S. Citizen and DoD Clearable - Although our work spans commercial and civilian, we have a strong presence and large market with DoD and Intel customers.
  • 3 + years experience leading a professional services or customer success team.
  • 3+ years experience as a Support or Customer Success Engineer.
  • Knowledgeable about hardware architectures, networking, TCP/IP, client/server environments, etc.
  • Hands-on experience with RHEL or Ubuntu or other Linux OS using CLI.
  • Experience with managing complex on-site deployments and integrations including both hardware and software installations.
  • Goal-oriented, highly motivated, well-organized, and takes full ownership of projects.
  • Team player, with great leadership and interpersonal skills. Have a proactive attitude, the ability to get the job done.
  • Excellent written and verbal communication skills with an ability to convey challenges and solutions to a varied audience.
  • A problem solver – highly creative thinker that will provide insightful, innovative solutions to any problem.
  • Travel up to 40% as needed.


Preferred capabilities:

  • DoD Secret or higher clearance or held a previous clearance
  • Experience working in US Government (Civilian, DoD, Intel)
  • Experience with Kubernetes, or K3s, Podman, OpenShift or equivalent
  • Experience with real-time aerial video, drones, and ISR
  • Hands-on experience with Maps and GIS concepts and technologies, e.g. ArcGIS, ArcMap, OSM, GeoServer, Google Maps, USGS
  • Experience with Linux security and hardening
  • RHEL or other Linux Certifications
  • Kubernetes Certification
  • AWS Certification (DevOps or Developer or Architect) or 2+ years hands-on AWS experience (EC2, VPC, IAM, S3)

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